Privacy Policy
Privacy Policy
Effective Date: October 2025
Last Updated: October 25, 2025
1. Introduction
Welcome to Bigfoot’s Plumbing (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.bigfootsplumbing.com) or communicate with us through phone, email, or online forms. By using our website or providing your information, you agree to this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Information You Provide Directl
When you fill out a contact form, request service, or communicate with us, we may collect:
- Your name
- Phone number
- Email address
- Service address or ZIP code
- Details about your plumbing needs or project
- Preferred contact method (call, text, email)
b. Automatically Collected Information
When you visit our website, standard web technologies (such as cookies and analytics tools) may automatically collect:
- Your IP address
- Browser type and version
- Pages viewed and time spent on site
- Device type (mobile, desktop, tablet)
- Referring website or search engine
We use this information only to improve site performance, measure traffic, and enhance user experience.
3. How We Use Your Information
We use your personal information to:
- Respond to your service requests or questions
- Schedule plumbing appointments and communicate about your project
- Provide estimates, invoices, and receipts
- Send follow-up messages or updates related to your service
- Improve our website and marketing efforts
- Comply with legal obligations or regulatory requirements
We do not sell, rent, or trade your personal information to any third party.
4. Sharing of Information
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our business (e.g., email hosting, analytics, payment processing). These partners are required to protect your information and use it only for authorized purposes.
- Legal Requirements: If required by law, regulation, or legal process, we may disclose necessary information to authorities.
- Business Transfers: In the event of a merger, acquisition, or business restructuring, customer data may be transferred securely to the new entity, maintaining this same privacy commitment.
5. Cookies and Tracking Technologies
Our website uses cookies (small text files) to improve functionality and analyze usage.
Cookies may be used for:
- Remembering user preferences
- Site performance optimization
- Visitor analytics via Google Analytics
You can disable cookies through your browser settings, but some parts of the site may not function properly.
6. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
This includes:
- Secure data transmission (HTTPS)
- Restricted employee access
- Password-protected systems
- Regular website and server updates
While we follow best practices, no method of data transmission or storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically for active service history, billing, or warranty purposes — and as required by applicable laws.
8. Your Privacy Rights
You have the right to:
- Access or request a copy of the information we hold about you
- Request correction or deletion of inaccurate data
- Opt out of future email or SMS communications
- Withdraw consent to data processing (if applicable)
To exercise these rights, please contact us at:
contact-us@bigfootsplumbing.com
919-395-7479
9. Links to Other Websites
Our website may contain links to third-party sites (such as product manufacturers, suppliers, or social media platforms). We are not responsible for the content or privacy practices of those websites. We encourage you to review their individual privacy policies.
10. Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided information to us, please contact us so we can remove it promptly.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website after changes are posted constitutes your acceptance of those changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Bigfoot’s Plumbing
Wake Forest, North Carolina
📞 919-395-7479
✉️ contact-us@bigfootsplumbing.com
🌐 www.bigfootsplumbing.com